ATSWFSimple Workflow Manager
Intelligent Process Automation
Reduce Operational Costs
What Should you Be Automating?
Any manual task (“hands on keyboard”) with defined decision points should be automated.
Many highly paid employees are engaged in day-to-day heavily manual and routine tasks.
Workflow automation frees up these team members to work on higher-priority assignments.
The more complex the environment, the greater the business benefit.
Any task that takes more than 500 milliseconds to complete should be automated.
Workflow Manager vs. Process Automation
Automating a process typically involves replicating how a human interacts with a single system to search for something and extract information. Workflow automation is the glue that holds all of those smaller processes together and manages a series of processes.
A perfect example of workflow manager is the handling of an order on Amazon. The image on the left is a high level view of a typical Amazon order. If you think about all the little processes that occur over the course of an order, it easily gets into double digits. After you click order, Amazon needs to confirm inventory, check that your credit card is in good standing, charge your credit card, find which warehouse the item is in, take the item off the shelf, box it, ship it, track it… you get the idea!
Separation of ‘Business Logic’ and ‘Data Sources’
ATSWF serves as the ‘coordinator’ meaning it tracks the status of each component across the entire workflow to ensure things are running smoothly.
The decider contains the business logic in a workflow. This critical component is full of ‘if this or this, then do that’ type of logic. It is the ‘brains’ of the workflow.
The ‘workers’ access the various data sources in a workflow. They are the data portals, APIs, and databases that employees typically access. The ‘workers’ are distributable meaning they can reside on any computer, device, or require human interaction where APIs are not available. If an automated process already exists (aka ‘bots’), that process can become a ‘worker’ as well.
Improve Customer Satisfaction
Faster Processes = Happy Customers
Don’t make your customers wait for provisioned services or accurate billing.
If your workflow impacts billing, speed and efficiency becomes even more important. A backlog of issues ultimately leads to missed and unbillable revenue.
Eliminate Human Error
Automation ensures that every action is performed identically – resulting in high quality, reliable results and alleviating the need for process re-work.
Save time gathering data to prepare KPI scorecards. Key metrics are recorded and reported on to provide you with the key information you need.
Want to Learn More?
How Much Will You Save With ATSWF?
Contact us for a free ROI evaluation and find out if workflow automation makes sense for you!