Voice Data Event Storage & Analytics Platform (ESAP)®
In the world of telecommunications, it is essential to move from merely collecting data to understanding it.
ESAP® is an innovative data warehousing platform that embraces a modern approach to analytics, leveraging machine learning techniques. Our objective is to streamline daily data operations, including anomaly detection, traffic analysis, subpoena querying, and much more.
Get Alerted in Real-Time for Anomalies That Could Potentially Affect Your Service
Stay well-informed about your service metrics and swiftly diagnose any issues by leveraging our comprehensive network alerting system. Once an anomaly is detected, the system creates a corresponding case and alerts the provider. The provider can then take necessary actions and add relevant notes to ensure comprehensive case management. Some areas we monitor include;
Call and billing records can effectively spot fraud through irregularities in usage patterns. Detecting such anomalies quickly allows providers to combat fraud and resolve issues before they have a major impact.
Receive real-time alerts for recurring instances of dropped calls. This helps identify areas for improvement allowing providers to take corrective measures to improve the quality of their voice services.
Get alerted when the network is experiencing degradation in performance or infrastructure is not functioning properly. This mechanism isolates issues allowing you to take action to restore service functionality.
Simplify Subpoena Requests
ESAP allows carriers to efficiently configure a data retention policy and govern what records to store, and how long they want to store them. All while maintaining the privacy and security of their customers’ data while providing law enforcement agencies with the precise information needed for investigative and legal purposes.
Unlock Insights and Streamline Operations with Traffic Analytics
Call records possess a treasure trove of valuable information. Machine Learning (ML) techniques can unlock profound insights into usage patterns and customer behaviors. These analyses play a pivotal role for service providers, enabling them to forecast future demands, optimize resources, evaluate network providers, identify bottlenecks, uncover expansion opportunities, and much more. Within ESAP, we provide a range of comprehensive analyses. Some of these include:
Gain a comprehensive understanding of trunk line utilization to guarantee efficient and reliable services.
Extract insights and patterns related to geographic locations by analyzing data from mobile phone networks.
Gain invaluable insights across networks by monitoring your traffic as it traverses other carriers’ networks.
Make informed decisions based on metrics from growth trends, and the expected utilization of network resources.
Risk Reduction, Compliance, and Security
As regulatory requirements expand, carriers are being held responsible for storing more data for longer periods. Managing these vast volumes internally poses challenges in terms of manpower and IT costs. ESAP acts as a secure and centralized data warehouse, utilizing trusted storage solutions like Amazon Web Services and Google Cloud to provide a reliable repository for voice data.
Leave It to the Professionals
As a solution provider, Advanced Technologies & Services excels in developing robust data analytics frameworks, scalable infrastructure, and advanced algorithms for CDR insights. Our comprehensive solution covers the entire data lifecycle, from collection and cleansing to storage and analysis. Through our strategic partnership, unlock the hidden value in your CDRs, gain a competitive advantage, and thrive in the dynamic telecom industry.
To learn more about our Event Storage & Analytics Platform (ESAP), please get in touch with us today.