Big Data For Small Providers
Competition is stiff and important business decisions are happening at an ever increasing pace. The question is, do you have the data available to make those decisions based on fact rather than speculation?
ATS’ Event Storage & Analytics Platform (ESAP) is used by wireline, wireless, and VoIP carriers to turn Big Data into Big Value. ESAP is comprised of modules layered on top of a powerful cloud based data engine. The data engine is capable of accepting all forms of data including CDRs, SMS, Billing Data, among others. All data is processed and stored in a structure that allows for fast querying from an individual user as well as the ESAP modules.
Analytics Suite
ESAP offers a selection of predefined modules crafted and fine tuned for carriers of all type and size. Modules can be added to ESAP individually or bundled and are updated regularly with improvements. A custom module can be developed as well based on specific requirements.
KPI Dashboard and Alarming
Monitor your data in near real-time to identify anomalies, validate KPIs and analyze performance metrics. Preset alarm conditions will trigger an alert via email or push notification.
Operations Support
Monitor the network to identify areas for improvement, and get a high level view of your network to improve issues like dropped calls, poor connections, slow speeds, etc.
Fraud Detection
Analysis of billing records is key to minimizing revenue and service risk exposure. By using standard deviation analysis on various triggers, we can spot anomalies down to the individual CDR.
Fast Query Access
Provides users with fast access to data through preset field filters or write your own SQL queries for power users. Crunch through large volumes of data with results delivered in seconds, not hours.
Subpoena Support
Are subpoena requests increasingly difficult and costly to fulfill? The querying of historical data can be challenging for many carriers. ATS’ subpoena support system makes it fast and easy.
Marketing Support
As mobile penetration has increased over the years, the focus of marketing at many carriers has shifted from customer acquisition to customer retention. Studies have found that it is much more cost efficient to retain an existing customer than to acquire a new one. Therefore, in order to maintain profitability, carriers must identify ways to control customer churn and increase ARPU with the existing customer base. ESAP uses your data to help ‘right size’ customer plans based on their usage which can directly help with:
Up-Selling
Easily identify and target data ‘hogs’ that consistently go over their limits. These customers are prime candidates for up-selling with plans that better fit their data consumption.
Churn Prevention
ESAP uses predictive analytics to pinpoint customers that are at in increased chance of churning. This gives the CSP a chance to negotiate better terms with them before they do.
Data Retention
ESAP archives CDRs and converts them into a structured text format that is optimally stored and easily searchable. Archived CDRs are highly compressed for cost-effective retention of large amounts of data. The solution accommodates any CDR structure including landline, wireless, and VoIP. With this solution, archived CDRs can be searched and analyzed from a powerful web GUI as well as fed into business intelligence tools.
- Regulatory Compliance – Archive 5 years (or more) of CDRs to maintain regulatory compliance
- Cost Savings – Reduce costs of data storage, archive, growth, and administration
- Store Once, Use Many – Once data is stored and processed once, the potential uses of the data becomes endless
- Scalable – Easily expandable to meet increasing volume and performance demands
KTA-TTA Conference Presentation – Big Data Analytics for Rural ILECs
ATS’ COO Peter Mueller was asked to present at the KTA-TTA Fall Conference on the topic of Big Data Analytics for Rural ILECs. Peter covers topics ranging from how to get started with cloud storage to how carriers can user their data to increase revenue and improve service levels.
Watch the rest by clicking here!
High-Level Overview
ESAP is powered by your data in the form of CDRs, IPDRs, DPI, billing & ordering data, provisioning, etc. Once data is processed, it’s used in a custom suite of modules to give you a complete understanding of your call records. A case management system is layered on top of all modules to easily share, update, and report on cases opened.
More Resources
Blog – Next Time Call A ‘Plumber’
Tell me if this story sounds familiar. You have an idea, a hunch, a theory that you’d like to ‘flush’ out. BUT, in order to do so, you need access to data from last month, maybe it’s CDRs, billing data, smart meter data, etc.
Blog – I Rarely Get Subpoena Requests; Why Should I Worry About Them?
If your company received a lawful request for specific CDR from three years ago to help with a current criminal investigation, would you be able to fulfill the request?
USF Traffic Studies
As USF Contribution Factors reach an all time high, Traffic Studies are a proven way to lower USF Fees for both you and your customers. This CDR Analysis is simple and should be considered by every communications provider before their next 499.
Contact Us To Get Started
ATS has 25 years of experience in analytics for communications providers ranging from the biggest ILECs in North and South America, to dozens of smaller ISPs in Rural America that are helping to bridge the digital divide. We are constantly leading the charge in new innovation that can help both large and small companies leverage their data to give their customers the best possible experience. Get in touch with us today for a demo to learn more about how ESAP can benefit you.